Take an in-depth look at customer expectations and examine the tactics we employ to meet and exceed those expectations.

Customer service providers must be professional communicators. Customers and prospects are all different and our ability to establish trust and build a relationship quickly is essential in solving their problems, 发展长期客户, and creating relationships based on loyalty beyond the product or service.

Examine the idea of “comfort zones” – where do they come from and how can we break free to grow beyond them to reach a more fulfilling life, 无论是个人还是职业上?

的 ability to craft and ask compelling questions is one of the greatest skills we can develop in customer service. Well-crafted questions can cut through smoke and mirrors, 为客户澄清概念, and get us to the right solutions quickly and directly.

Explore a simple methodology to put you in control of the conversation, 为双方设定期望, 并确保所有参与的人都在同一页.

Review phone and email interactions and how we use them as our connection to customers. Focus on ensuring that our communication skills are building the relationships we value, 补充销售策略, and never hindering our growth in the sales relationship.

Each person’s definition of success in life is different. 然而, there are certain basic truths in customer service that, 如果坚持, 能让你更成功吗.

的 most important thing we can do for our prospects and customers is to provide them with the latest information, 的想法, and problem-solving tactics to help them uncover specific value adds and reasonable price points to aid them in making good buying decisions.

Typically, people are most comfortable interacting with those who are like them. 在这个会话, we’ll examine different communication preferences to improve understanding and communication with both internal and external customers. 使用DISC行为档案, we’ll start by examining its four quadrants as well as our own communication styles. 我们将分别关注这四种风格, how to quickly identify a person’s dominant style, and the basis for communicating with individuals who fall into each particular style.

我们如何使用经过验证的gpk电子游戏 techniques to institute a step-by-step process to resolve conflict without escalating it, 同时, fix both the problem and the upset customer while maintaining our own confidence and self-esteem?

Examine the idea of “comfort zones” – where they originate from and how we break free to try new things and grow beyond them for a more fulfilling life, 无论是个人还是职业上. Understand the human dynamics of recognizing our strengths as well as recognizing those areas needing improvement.

Take a look at attitudes around sales and the selling process to examine ways we can develop a “sales antenna.一旦掌握了这些技能, we can easily recognize business opportunities worth pursuing while identifying and disqualifying the prospects that aren’t true opportunities.